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Reading as Brand Strategist

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Brand Strategist

JASON WALKER

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Build the brand around who the customer is becoming.

Nearly thirty years in design and a decade working directly with executives have taught me that brands change when organizations change what they believe about the customer. I diagnose category assumptions, identify the identity customers are pursuing and turn that understanding into positioning, architecture and systems teams can carry.

01Category gravity

The category is always pulling you back to the middle.

Practice

How I build a strategy

Strategy is a coherent choice about where a brand can win, what it must refuse and how the organization will make that choice real. I begin with the category as it exists, identify the force pulling competitors toward sameness and find the strategic aperture the brand can credibly own.

Find the category’s gravity.

Every category has a center of gravity: the inherited promise, codes and assumptions that pull competitors toward the same answer. I identify that force before deciding where the brand should resist it.

Read competition in context.

A competitor matters because of the choice it owns in the customer’s mind. I map the leader, challenger and third-tier field to understand what each position makes credible, and where a meaningful aperture remains.

Choose the customer’s becoming.

The strongest position is not simply a claim about the product. It identifies the person the customer is trying to become and makes the brand useful to that transformation.

Win all three battles.

A strategy must win the customer’s choice, the customer’s heart and the company’s commitment. If the market wants it but the company cannot carry it, if customers choose it once but never come to love it, or if the company likes it but customers have no reason to care, the strategy has not won.

Turn the choice into consequences.

Positioning must change what the company builds, says, prioritizes and refuses. I translate the choice into portfolio architecture, experience principles, voice, identity and governance so the strategy survives contact with the work.

02Three battles

Battle one: Win the customer’s choice.

Battle two: Win the customer’s heart.

Battle three: Win the company’s commitment.

Outcomes

Selected strategic outcomes

Strategy becomes visible in what the organization can decide, what the customer can recognize and what the business can sustain.

  1. Radiant Mobile positioning

    A differentiated technology became a position the customer could understand.

    Reframed a wireless carrier from network-level filtering and commodity telecom language toward intentional digital living, household agency and technology in service of human flourishing.

    See the work (Radiant Mobile)
  2. Victory brand strategy and portfolio architecture

    Rebrand the product to rebrand the customer.

    With churn approaching 90%, acquisition alone could not repair the customer relationship. The category had taught people to see themselves through shame, surveillance and failure. I repositioned Victory around becoming and formation, then designed the portfolio architecture that established Covenant Eyes as the institutional authority and organized Victory, Five Stones and the supporting content brands into a coherent, selectively disclosed system.

    See the work (Victory)
  3. Five Stones

    20,000+ kits distributed nationally and internationally.

    Turned the church into a viable customer channel by beginning with what pastors and congregants needed. Pastors received useful resources without becoming salespeople, while congregants received private pathways to help.

    See the work (Five Stones)
  4. Frontline21

    3× the lead-generation target, roughly 180 accounts from one email and 6,000+ conference attendees.

    Moved accountability upstream and built an identity around moral courage, responsibility, self-control, service and brotherhood.

    See the work (Frontline21)
  5. Executive alignment and the four-year deadlock

    Resolved a four-year positioning deadlock.

    Organized and led a strategic onsite with executive, product and marketing leadership that cleared long-standing disagreement and restarted brand and product development.

Experience

Where the responsibility was carried

Fractional Marketing Leader

Radiant Mobile

Remote · May–June 2026

A short fractional engagement with America’s first Christian mobile wireless service. I led positioning, messaging, onboarding and lifecycle strategy, translated the network technology into language customers could understand, and began building the company’s first integrated marketing operating system.

  • Turned a differentiated network capability into a position customers could understand.
  • Designed the company’s first integrated marketing operating system, connecting workstreams to ownership, reporting and the customer journey.
  • Used AI-assisted workflows to accelerate research, comparison, writing and system development, with every output judged and released by a person.

Director of Creative Marketing

Covenant Eyes

Remote / Owosso, Michigan · 2018–May 2026

Creative and brand leadership inside an enterprise SaaS company, across eleven years with the company (2015–May 2026). In its first Creative Director role, I resolved a four-year strategic deadlock, led the 2020 Covenant Eyes rebrand, and went on to lead the 2025 Victory brand strategy and the portfolio architecture organizing Covenant Eyes, Victory, Five Stones and the supporting content brands.

  • Resolved a four-year strategic deadlock through an executive onsite, restarting brand and product development.
  • Led the 2020 Covenant Eyes rebrand, moving brand from a paint job applied after decisions to a primary company initiative.
  • Led the 2025 Victory brand strategy: repositioned the product from monitoring and surveillance to becoming and formation, so the customer chose it for who they were becoming rather than tolerating it against failure.
  • Helped define Covenant Eyes as the institutional authority, then designed the portfolio architecture assigning Victory the product job, Five Stones the church-channel job and the content brands their specialized audiences.
  • Built the levels of disclosure that let the portfolio appear together or selectively, so no audience had to encounter every brand.
  • Created Five Stones, the first church channel pastors would actually use, distributing 20,000+ kits nationally and internationally.

Earlier experience

  • Senior Graphic Designer / UX (PRN) Tektonux · Remote / Huntsville, AL 2020–present
  • Lead Designer / Brand Strategist Covenant Eyes 2015–2018
  • Senior Technical Illustrator Yulista Aviation · Huntsville, AL 2013–2015
  • Staff Illustrator Archer (FX Network) 2013
  • Graduate Assistant & Lead Designer Georgia Southern University · Statesboro, GA 2012–2013
  • Instructor & Tennis Coach Screven County High School · Sylvania, GA 2006–2012
  • Designer Southeastern Marketing · Statesboro, GA 2006
  • Art Director / Designer Statesboro Herald · Statesboro, GA 2003–2006
  • Designer Spyglass 2003
  • Freelance Designer & Illustrator Clients incl. Valiant, Marvel, Upper Deck, White Wolf 1999–2003
  • Designer / Printer Neal Graphics 1999–2000
  • Designer Signs by Steve · the first one 1997–1999

04Leadership

Alignment is a strategic output.

A strategy is incomplete while the people responsible for carrying it are still protecting incompatible interpretations. My role is to clarify the evidence, tradeoffs and customer consequence until one direction becomes possible.

Education

Education and credentials

Education

  • M.F.A. Graphic Design Georgia Southern University 2010–2014
  • M.A.T. Teaching & Learning Georgia Southern University 2006–2008
  • B.F.A. Graphic Design Georgia Southern University 2004–2006
  • A.A. Fine Arts East Georgia College 1999–2002

Credentials

  • Certified Brand Architect Level C / Liquid Agency · Neumeier program 2022
  • Certified Brand Strategist Level C / Liquid Agency · Neumeier program 2021
  • Certified Brand Specialist Level C / Liquid Agency · Neumeier program 2020
  • Customer Experience Design Georgia Southern, Z-School Executive Program In progress

Learning

The disciplines behind the position

My strategic practice draws from positioning, category design, brand architecture, behavioral insight, metaphor and organizational decision-making.

Contact

Clarify what the brand is here to mean.

If your organization needs a position that can guide products, teams and customer experience, let’s talk.

jasonwalker850@gmail.com

Email
jasonwalker850@gmail.com
Based
Wrightsville, Georgia
Working
Remote. Comfortable with appropriate travel.
Site
jasonwalker.design

© 2026 Jason Walker